Terms of service
Last updated: September 2026
1. About These Terms
These Terms apply to courses, qualifications, training and digital learning supplied by Cedars Training Academy ("Cedars", "we", "us" or "our").
Cedars Training Academy is a trading name of CEDARS TRAINING ACADEMY LIMITED, Company number 04625430, Registered office address:
26 Station Road, Gloucester, England, GL1 1EW
By booking, purchasing, enrolling on or accessing our training, you agree to these Terms and any course-specific information or agreement applicable to your programme.
Nothing in these Terms affects your statutory rights.
2. Training We May Provide
Cedars may offer:
face-to-face courses;
one-day and multi-day short courses;
practical beauty, hair, nail and holistic training;
workshops and masterclasses;
accredited and non-accredited courses;
regulated qualifications;
CPD and professional development;
online self-paced courses;
live or tutor-led online courses;
digital-only learning;
blended learning;
commercial training;
theory-based courses, including "Principles of" courses;
assessments, case studies and portfolio programmes; and
other professional training.
Not every type of training will be available at all times.
The individual course listing and booking information will explain what is included, the delivery method, duration, accreditation or certification where applicable, and relevant entry, attendance and assessment requirements.
3. Funded Training
Cedars may provide government or publicly funded training, including apprenticeships, Advanced Learner Loans and other funded education and skills programmes.
Funded learners and, where applicable, employers will be subject to additional programme-specific agreements, funding rules, eligibility requirements, training plans and other relevant documentation.
These arrangements operate alongside these Terms where relevant.
Where there is any inconsistency concerning the funding, administration, withdrawal, completion or delivery of funded provision, applicable legislation, funding rules and programme-specific agreements will take precedence to the extent of that inconsistency.
Consumer refund provisions applying to commercially purchased courses do not automatically apply where a learner has not personally purchased their training.
4. Course Information and Entry Requirements
Learners are responsible for reviewing the relevant course information before booking and ensuring they meet stated entry requirements.
Certain courses may require previous qualifications or experience. Evidence may be requested.
Cedars takes reasonable care to describe courses accurately but may make reasonable changes to tutors, materials, dates, venues, content or assessment arrangements where necessary without materially reducing the training purchased.
5. Bookings and Payment
A commercial booking is confirmed when accepted by Cedars and required payment arrangements have been completed.
Prices and payment requirements will be displayed at the point of purchase.
Third-party payment or instalment services may be subject to separate provider terms.
6. Attendance
Learners must attend all mandatory scheduled sessions.
Late arrival, absence or early departure may affect the learner's ability to complete practical training or assessment.
Cedars is not obliged to provide individual catch-up sessions.
Where additional tuition, practical training or assessment is required because of learner absence, an additional reasonable charge may apply and will be explained before booking.
Known absences should be discussed before booking wherever possible.
7. Online Learning
Learners are responsible for having reasonable access to a suitable device and internet connection.
Login details are personal and must not be shared.
Online courses may have a specified access or completion period, which will be stated in the course information or communicated to the learner.
Extensions may be offered at Cedars' discretion and may carry a reasonable charge disclosed before agreement.
8. Practical Training
Practical training may require learners to practise treatments on one another or on models under appropriate supervision.
Learners must follow tutor instructions and must not undertake techniques they have not been instructed or authorised to perform.
Practical beauty and holistic treatments can carry recognised risks including minor bruising, sensitivity, skin irritation or allergic reaction.
Cedars will take reasonable precautions and provide appropriate supervision.
Nothing in these Terms excludes liability for death or personal injury caused by Cedars' negligence or any other liability which cannot legally be excluded.
9. Health, Allergies and Contraindications
Learners must provide relevant information about allergies, contraindications, medical conditions or other health matters where reasonably necessary to determine safe participation in practical activities.
Required consultation or health declaration documentation must be completed honestly.
Cedars may adapt or restrict participation where reasonably necessary for safety.
Health information will be handled in accordance with applicable data protection requirements.
10. Models
Certain courses may require a learner to provide a suitable model.
Where this applies, Cedars will provide reasonable advance notice.
If a learner cannot provide a required model, they should contact Cedars as soon as possible and preferably at least 48 hours before the practical session.
Cedars will consider reasonable alternatives but cannot guarantee that an alternative model will be available.
11. Assessment, Case Studies and Completion
Courses may require theory assessments, practical assessments, case studies, assignments, portfolio evidence or other demonstrations of competence.
Learners must complete mandatory requirements within applicable timescales.
Where case studies are required, submission requirements and deadlines will be communicated.
Failure to complete mandatory requirements may result in delayed certification or non-completion.
Additional training, tutor support or reassessment may incur a reasonable additional charge where required because the learner has not yet demonstrated the necessary standard.
Payment does not guarantee a pass or certificate.
12. Certification and Accreditation
The type of certification available will be stated in the course information.
Externally accredited or regulated courses remain subject to applicable awarding or accrediting requirements.
Successful learners will normally receive digital certification where available.
Printed or replacement certificates may carry a reasonable administration and postage charge.
13. Professional Practice and Insurance
Completion of training does not remove a learner's responsibility to practise safely and within their competence.
Learners intending to provide treatments or services to the public are responsible for obtaining appropriate insurance and complying with relevant legal, licensing, regulatory and professional requirements.
Learners should confirm with their intended insurer that their qualification or certificate is acceptable for the services they intend to provide.
Cedars is not responsible for treatments independently performed by learners following training.
14. Conduct and Appearance
Learners attending practical training must maintain appropriate professional standards of dress, hygiene and behaviour.
Where applicable, beauty uniform or a black/white professional top with black trousers should be worn. Jeans are not permitted for practical sessions unless Cedars advises otherwise.
Abusive, threatening, discriminatory, intimidating, unsafe or seriously disruptive behaviour will not be tolerated.
Serious misconduct, theft or deliberate criminal damage may result in removal and, where appropriate, referral to relevant authorities.
Any financial consequences following removal will be considered fairly in light of the circumstances, services already supplied, actual loss and applicable consumer rights.
15. Health and Safety
Learners must follow all reasonable health and safety instructions and wear appropriate PPE where required.
Hazards, injuries, accidents and near misses must be reported promptly.
Learners must use products, tools and equipment responsibly.
16. Equality, Accessibility and Reasonable Adjustments
Cedars is committed to equality of opportunity and an inclusive learning environment.
We will not unlawfully discriminate and will consider reasonable adjustments for disabled learners where required.
Learners are encouraged to discuss accessibility and support needs with Cedars as early as possible.
17. Translators and Additional Support
Learners requiring an interpreter, translator or additional support should contact Cedars before training wherever possible.
Privately arranged interpreters or translators must be agreed with Cedars in advance and will normally be at the learner's expense unless otherwise agreed or required by law.
18. Photography and Video
Cedars may occasionally wish to photograph or record training for promotional purposes.
Where identifiable learners are to be used for marketing or promotional purposes, appropriate consent will be obtained.
Consent to promotional photography is not a condition of participating in training.
Learners must also respect the privacy of other learners, clients, models and staff.
19. Intellectual Property
Course manuals, presentations, videos, online modules, workbooks, assessments, images, downloads and other learning materials remain the intellectual property of Cedars or the relevant rights holder.
Materials are supplied for the registered learner's personal learning and professional reference.
They must not be shared, reproduced, sold, uploaded, republished or used to deliver training to others without permission.
20. Property
Learners are responsible for their personal belongings, subject to any liability which cannot lawfully be excluded.
Learners must take reasonable care of Cedars property and equipment.
Cedars may seek reasonable recovery for loss caused by deliberate or negligent damage.
21. Data Protection
Cedars processes personal information in accordance with applicable UK data protection legislation and its Privacy Policy.
Information may be processed to administer bookings, deliver training, conduct assessments, issue certification, maintain records and comply with legal, regulatory, accreditation or funding requirements.
Where consent is specifically required, it will be obtained separately where appropriate.
22. Technical Availability
Cedars takes reasonable steps to maintain online learning services.
Temporary interruptions may occur because of maintenance, technical failures or circumstances outside our reasonable control.
Learners should report access problems promptly.
Where a significant problem attributable to Cedars materially prevents access, we will take reasonable steps to restore access or provide an appropriate extension.
23. Changes, Postponement or Cancellation by Cedars
Cedars may occasionally need to change, postpone or cancel training because of tutor illness, insufficient learner numbers, adverse weather, venue problems, equipment failure, safety concerns or circumstances outside our reasonable control.
We will provide reasonable notice where possible and normally offer an alternative date.
Where Cedars cancels commercially purchased training completely and cannot provide the purchased training within a reasonable period, an appropriate refund will be provided for training not supplied.
24. Force Majeure
Cedars will not be responsible for failure or delay caused by events outside its reasonable control.
We will take reasonable steps to minimise disruption and rearrange affected provision where appropriate.
This does not remove statutory rights which cannot legally be excluded.
25. Complaints
Complaints should be raised as soon as reasonably possible by contacting:
hello@cedarstrainingacademy.co.uk
Cedars will investigate concerns fairly and seek to provide a response within a reasonable timeframe.
Relevant awarding or accrediting organisation procedures may also apply.
26. Changes to These Terms
Cedars may update these Terms periodically.
The version applying to a commercial booking will normally be the version in force when the booking was made.
Later changes will not retrospectively remove contractual or statutory rights arising under an existing booking.
27. Refund and Cancellation Policy
Our separate Refund & Cancellation Policy forms part of these Terms for commercially purchased training.
28. Governing Law
These Terms are governed by the laws of England and Wales, subject to applicable mandatory consumer protections.
Nothing in these Terms limits statutory consumer rights.
