Level 5 Operations Manager Apprenticeship

The standard on-programme duration is 18 months, followed by a 5-month End-Point Assessment (EPA) period.

A fast-track route of 8 months (plus 5 months EPA) may be available, subject to prior learning, experience and employer agreement in line with apprenticeship funding rules.

An Operations Manager is responsible for leading teams, managing resources and delivering organisational performance within their area of responsibility.

They combine strategic thinking with practical leadership skills to ensure sustainable business success.

Responsibilities typically include:

• Developing and implementing operational plans
• Managing and monitoring budgets and resources
• Leading, motivating and developing teams
• Driving performance and productivity
• Analysing data to inform decision-making
• Managing risk and ensuring compliance
• Communicating effectively with stakeholders at all levels
• Supporting organisational change and improvement initiatives

Operations Managers play a critical role in achieving business objectives and driving long-term growth.

Yes. Levy and non-levy employer funding is available.

Employers can use apprenticeship funding to cover the cost of training and assessment, subject to eligibility and apprenticeship funding rules

The programme is workplace-based with remote learning support, allowing apprentices to develop skills in real-time within their job role.

Delivery includes:

• Workplace-based learning
• Structured off-the-job training
• Tutor-led workshops
• Professional discussions and reflective practice
• Portfolio development support

Apprentices must complete required off-the-job training hours in line with apprenticeship funding requirements.

Employers must provide protected time during working hours for training.

Before entering End-Point Assessment, apprentices must:

• Achieve Level 2 English and Maths (if required)
• Complete their on-programme portfolio
• Complete a minimum of 418 off-the-job training hours
• Complete a work-based project proposal
• Be confirmed as occupationally competent by their employer

The End-Point Assessment is conducted by an independent End-Point Assessment Organisation.

It typically includes:

• Presentation of a work-based project (with questioning)
• Professional discussion underpinned by a portfolio of evidence

Apprentices must successfully pass the EPA to achieve the full apprenticeship standard.

To enrol, apprentices must:

• Be employed in a supervisory, team leader or management role
• Have responsibility for managing people, projects or budgets
• Demonstrate commitment to leadership development and professional standards

Employers must provide opportunities for apprentices to demonstrate leadership, operational and strategic responsibilities required by the standard.

On successful completion, apprentices may progress to:

• Level 5 People Professional
• Level 6 Chartered Manager

Career opportunities may include:

• Operations Manager
• Departmental Manager
• Senior Team Leader
• Project or Programme Manager
• Business Unit Manager
• Service Manager
• Area or Regional Manager

This qualification supports progression into senior operational, strategic and leadership positions.

In addition to achieving the full apprenticeship standard, apprentices benefit from added-value opportunities designed to strengthen leadership credibility and organisational impact.

Professional Membership – Friend Membership with the Chartered Management Institute

Apprentices are supported to access Friend membership with the Chartered Management Institute (CMI).

This helps apprentices to:

• Demonstrate commitment to professional management standards
• Begin building their leadership profile within their sector
• Access management insights, research and professional resources
• Stay informed about current leadership and organisational best practice
• Support progression towards higher levels of professional recognition

Engagement with a respected professional body reinforces high standards of leadership practice and professional development.

Apprentices also complete an independently CPD-accredited Health and Safety course, supporting safe and compliant management practice.

The course:

• Aligns with current UK health and safety legislation
• Strengthens understanding of managerial responsibilities
• Promotes safe and compliant workplace practices
• Supports employers in meeting statutory duties

This additional training enhances apprentices’ ability to manage risk effectively and lead safe working environments.

Apprentices can explore our wider suite of advanced training programmes, supporting progression into senior leadership and specialist management roles.

View Advanced Training Opportunities

These opportunities help apprentices plan their next steps and continue building strategic capability beyond the apprenticeship.

We are committed to safeguarding and promoting the welfare of all learners. Apprentices receive ongoing pastoral, academic and professional support throughout their programme.